Terms & Conditions

General

By accessing this website and placing an order, you agree to be bound by these Terms & Conditions. These terms apply to all visitors, customers and users of the Contech Ireland website.

We reserve the right to update or modify these terms at any time without prior notice.

Products

We make every effort to ensure product descriptions, images and specifications are accurate. However, product images are for illustration purposes only and minor variations may occur.

All products are subject to availability. We reserve the right to discontinue or modify products without notice.

Pricing

All prices displayed on our website are shown in the applicable currency and include VAT where applicable unless otherwise stated.

We reserve the right to amend pricing at any time. In the event of a pricing error, we will contact you before processing your order.

Orders

Once an order has been placed, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

Contech Ireland reserves the right to cancel or refuse any order for any reason, including stock availability, payment issues or suspected fraudulent activity.

Limitation of Liability

Contech Ireland shall not be liable for any indirect, incidental or consequential damages arising from the use of our products or website.

Customers are responsible for ensuring products are suitable for their intended application.

Privacy Policy

Information We Collect

We may collect personal information including:

• Name

• Address

• Email address

• Telephone number

• Billing information

• Order history

This information is collected when you place an order, complete a contact form or communicate with us.

How We Use Your Information

Your information is used to:

• Process orders

• Deliver products

• Respond to enquiries

• Improve our services

• Comply with legal obligations

We do not sell or share your personal information with third parties for marketing purposes.

Data Security

We take appropriate security measures to protect your personal information against unauthorised access, disclosure or misuse.

All payment information is processed through secure payment gateways and is not stored on our website.

Cookies

Our website may use cookies to improve user experience, analyse website performance and support website functionality.

By using our website, you consent to the use of cookies in accordance with our cookie policy.

Your Rights

You may request access to, correction of or deletion of your personal information by contacting us directly.

Delivery Policy

Delivery Locations

Contech Ireland currently delivers throughout:

• Ireland

• Northern Ireland

• United Kingdom

Delivery Method

We offer a standard delivery service for all orders.

Delivery times may vary depending on location, product availability and courier schedules.

Delivery Times

While we aim to dispatch orders promptly, delivery times are estimates only and cannot be guaranteed.

Customers will receive confirmation once their order has been dispatched.

Inspection of Goods

Customers must inspect all goods immediately upon delivery.

Please do not sign for goods until they have been checked for damage or shortages.

If any damage is visible, this should be noted with the courier at the time of delivery and reported to Contech Ireland as soon as possible.

Failure to inspect goods before signing may affect our ability to process claims for damaged items.

Delivery Delays

Contech Ireland shall not be held responsible for delays caused by couriers, weather conditions, customs procedures or circumstances beyond our control.

Returns & Refunds

Returns

If you wish to return a product, please contact us before sending any items back.

Products must be returned unused, in their original condition and in original packaging where possible.

Damaged Goods

If goods arrive damaged, customers must notify Contech Ireland immediately and provide photographs where possible.

Claims for damaged items should be made as soon as possible following delivery.

Refunds

Once returned goods have been received and inspected, refunds will be processed to the original payment method where applicable.

Shipping charges may not be refundable unless the return is due to an error on our part.

Contact Information

For any questions regarding our policies, orders or products, please contact Contech Ireland.

Email: info@contechgroup.co.uk

Phone: +44 7718 883020

We are committed to providing excellent customer service and will respond to all enquiries as quickly as possible.